The Timeless Charm of Roadside Tea in India's Major Cities
### The Timeless Charm of Roadside Tea: A Journey Through India's Cities
When I visit major cities and stay in hotels like those in Hyderabad, Bengaluru, and Chennai, no matter how luxurious the accommodations are, complete with kitchens and 24-hour room service, I still prefer to have tea at small roadside shops. These high-end hotels offer every conceivable comfort—plush bedding, gourmet meals, and impeccable service—but there’s something intrinsically charming and authentic about the simplicity of a roadside tea stall that no luxury can replicate.
Whether I am awake through the night due to productive online work, reading, or sleeplessness from worries, or if I wake up at 5 a.m. after a peaceful sleep, I like to walk out on the road, searching for an early morning tea shop. The stillness of the early morning, just before the city fully awakens, is the perfect backdrop for these quiet moments. The streets are less crowded, the air is cooler, and there’s a sense of calm that envelops everything. This is my time to reflect, to breathe, and to enjoy a simple pleasure.
In Hyderabad, I don't know Telugu; in Bengaluru, I don't know Kannada; in Chennai, I don't know Tamil to communicate with the locals. Most of my communication is through gestures and facial expressions, with minimal use of English as a link language. Despite the language barriers, I’ve found that a smile and a nod can go a long way. The tea vendors are often patient and understanding, guiding me through the process with a mix of sign language and friendly expressions.
Between the time I order tea and the time the tea master prepares and serves it, I observe the tea master closely. These moments provide a unique glimpse into the life and craft of a tea master. The rhythmic motions of scooping tea leaves, boiling water, and adding spices or milk are almost meditative to watch. Any service-based business can draw inspiration from the tea masters: their kindness, understanding, and quick service. These qualities are essential in creating a positive customer experience and fostering loyalty.
The taste of tea may vary from city to city, reflecting local preferences and ingredients, but the love and dedication of the tea masters remain the same throughout India. In Hyderabad, the tea might have a hint of cardamom, giving it a distinct aroma. In Bengaluru, it might be stronger, catering to those who need an extra kick to start their day. In Chennai, the tea is often sweet and creamy, a delightful treat that pairs perfectly with the city’s vibrant energy. Each cup of tea tells a story of the region’s culture and the personal touch of the tea master.
When I am in my hometown, where my native language is spoken, the first time I visit a tea shop, I request a medium tea without sugar. The next time I visit that shop, the master prepares tea to my taste just by recognizing my face. This level of personalized service creates a sense of community and belonging, making each visit special and memorable. The tea master’s ability to remember my preference and prepare my tea just the way I like it makes me feel valued and appreciated, a testament to the power of genuine customer service.